Returns & Refunds Policy
1. Overview
This Returns & Refunds Policy explains how returns and refunds are handled when you shop on Dee Commerce. It applies to products purchased on our marketplace, and forms part of the General Terms and Conditions of Use.
2. Return of Products
2.1. Return Eligibility
You may return a product if:
- The product delivered is defective, damaged, counterfeit, or materially different from the listing description.
- You change your mind within the applicable return period (as set out below).
2.2. Return Timeframes
Return timeframes depend on the product category as summarized in the table below. Returned products must be unused and in original packaging, except where the return is due to defect or damage.
2.3. How to Initiate a Return
To start a return, log in to your Dee Commerce account, go to Orders, select the product you wish to return, and follow the return process. We will guide you on return collection or drop‑off location details.
3. Returns Table
| Product Category | Return Period | Return Eligibility | Refund Method | Notes |
| Electronics & Gadgets | 7 days from delivery | Damaged, defective, not as described | Original payment method / Store credit | Product must be unused; original packaging required |
| Fashion & Apparel | 14 days from delivery | Wrong size, defective, not as described | Original payment method / Store credit | Must be in original condition with tags attached |
| Health & Beauty | 7 days from delivery | Defective, damaged | Original payment method / Store credit | Hygiene seals must not be broken |
| Home & Living | 14 days from delivery | Defective, damaged, wrong item | Original payment method / Store credit | Original packaging required |
| Groceries & Fresh Food | Same day / 24 hours | Delivery issues only | Original payment method | Refund only for delivery failures or spoiled items |
| Digital Products | 7 days from delivery | Delivery issues only | Original payment method | Refunds only for failed delivery or access issues |
| Books & Stationery | 14 days from delivery | Damaged, wrong item | Original payment method / Store credit | Must be in original condition |
Notes:
- “Return Period” starts from the date you receive the product.
- “Refund Method” depends on how you paid; some options may not be available for all products.
- Dee Commerce reserves the right to deny a return if products are damaged due to misuse.
4. Acceptance of Returned Products
Dee Commerce will accept returned items subject to compliance with this policy and local laws. Acceptance is at Dee Commerce’s or the seller’s discretion based on the reason for return and condition of the product.
5. Refunds
5.1. Refund Methods
If a return is approved, refunds may be issued by:
- Store credits in your Dee Commerce account
- Bank transfer
- Mobile money transfer
- Payment card refund
5.2. Refund Components
Refunds may include:
- The product price
- Applicable shipping fees (local and/or international), where stated in the Refund Policy
5.3. Refund Timeline
Refunds are processed after the returned item has been received and inspected or after verification of a delivery failure. Refund timelines vary by payment method; card refunds can take several business days to reflect with your bank.
5.4. Digital Products and Fresh Items
For digital products and fresh items, refunds are issued only for delivery failures or defects as outlined in the product return criteria.
6. Changes to Returns & Refunds
Dee Commerce may update this Returns & Refunds Policy from time to time. Changes take effect when published on the marketplace. Unless stated otherwise, updated policies apply to purchases made after the publication date.
7. Contact Information
If you have questions about returns or refunds, contact our customer support through the Help Center on the marketplace or via the contact details in your account dashboard.