Privacy Notice

1. About this Notice

This Privacy Notice provides information on how Dee Commerce Plc. collects and processes your personal data when you visit or use our website, mobile applications, devices, services, social media, online and physical locations, and applications that reference this Privacy Policy. It sets out what we do with your personal data, how wàe keep it secure, and the rights you have in relation to it.

2. Who We Are

Dee Commerce is an e-commerce platform that connects sellers with consumers through an online marketplace. Our platform includes:

  • A marketplace that allows sellers to list and sell products to customers.
  • Logistics and delivery services that enable the shipment of packages from sellers to consumers.
  • Payment services that facilitate transactions among participants active on our platform.

This website and/or mobile app is operated by Dee Commerce.

Any personal data provided or collected through our website and/or mobile application is controlled and managed by Dee Commerce.

3. The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services.

We may collect, use, store and transfer different kinds of personal data for marketing and service optimization purposes. Dee Commerce may also use digital marketing tools to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your details on our website or mobile platforms and transact with us. The data we collect depends on the nature of the services, relationship, or engagement with us.

The personal data we collect includes:

Information you provide to us

We receive and store the information you provide to us, including but not limited to:

  • Contact details (such as your name, delivery addresses, phone numbers, and email addresses)
  • Demographic information (such as your date of birth, age or age range, and gender)
  • Online registration information (such as your password and authentication information)
  • Payment information (such as your credit or debit card details and billing address)
  • Information provided through questionnaires, such as customer satisfaction surveys or market research
  • Competition entries or submissions
  • Marketing preferences

We may interact with registered users of social media platforms including Facebook, WhatsApp, X, LinkedIn, TikTok, Instagram, and others. Any content posted on social media platforms (such as pictures, information, or opinions) is subject to the respective platform’s terms of use and privacy policies. We recommend reviewing those policies to understand your rights and obligations.

Information we automatically collect or obtain from third parties

We automatically collect and store certain types of information regarding your use of the Dee Commerce marketplace, including information about your searches, views, downloads, and purchases.

In addition, we may receive information about you from third parties such as:

  • Delivery partners
  • Payment service providers
  • Merchants or brands
  • Advertising service providers

These types of personal data may relate to:

  • Your device (PC, tablet, or mobile phone)
  • Your use of our websites and applications
  • Your personal preferences, interests, or geographic location

Examples include:

  • Name and age (or predicted age range)
  • Device information, operating system, browser, and IP address
  • Unique device identifiers
  • Web pages visited
  • Products viewed, searched, purchased, or added to cart
  • Time spent on certain areas of the website
  • Date and time of visits

Where required by law, if you wish to have your personal data used to provide a personalized experience or targeted advertising, you can give your consent through the relevant options during registration or when requested by our representatives.

If you decide that you no longer wish to benefit from personalization, you can opt out or adjust your preferences at any time by closing your account or contacting us via email.

Once your account is closed, all products and services associated with your account will no longer be accessible.

4. Cookies and Other Identifiers

A cookie is a small file of letters and numbers placed on your computer, mobile phone, or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, helping us provide an enhanced browsing experience.

For more information about cookies and how we use them, please refer to our Cookie Notice.

5. How We Use Your Personal Data

We use your personal data to operate, provide, develop, and improve the products and services we offer, including to:

  • Register you as a new customer
  • Process and deliver your orders
  • Manage your relationship with us
  • Enable participation in promotions, competitions, and surveys
  • Improve our website, applications, products, and services
  • Recommend or advertise products and services that may interest you
  • Enable access to services offered by our partners and vendors
  • Comply with legal obligations, including identity verification
  • Detect fraud and prevent misuse of our platform

6. Legal Basis for Processing Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purpose for which the data is collected.

Common legal bases include:

  • Consent: When you agree to receive marketing or promotional communications.
  • Legitimate Business Interests: To improve services, understand customers, and operate effectively.
  • Performance of a Contract: When processing is necessary to fulfil an order or service requested by you.
  • Legal Obligations: When required to comply with applicable laws and regulations.

7. How We Share Your Personal Data

A. We may share your personal data with third parties for purposes including:

Sale of products and services
To deliver products purchased on our marketplace, we may share your data with sellers and logistics providers.

Third-party service providers
We may engage external partners to perform services such as:

  • Order fulfilment
  • Delivery services
  • Data analysis
  • Marketing assistance
  • Payment processing
  • Customer support

Business transfers
If Deecommerce undergoes a merger, acquisition, or asset transfer, customer information may be transferred as part of the business assets.

Fraud detection and legal compliance
We may share account data with relevant organizations for fraud prevention, credit risk reduction, and compliance with applicable laws.

B. Data protection when shared

When we share your personal data with third parties, we:

  • Require them to process the data in accordance with this Privacy Notice and applicable laws.
  • Only allow them to process the data for specific purposes under our instructions.
  • Do not allow third parties to use your personal data for their own independent purposes.

8. International Transfers

Your personal data may be transferred to servers or partners located in other countries where permitted by law.

When such transfers occur, Deecommerce will implement appropriate safeguards to ensure that your data receives the same level of protection as required under applicable laws.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice.

Your data may be retained:

  • While we maintain an active relationship with you
  • As long as required to provide our services
  • To comply with legal obligations
  • During applicable legal limitation periods

When data is no longer required, it will be securely deleted or anonymized.

10. Data Security

We implement appropriate security measures to prevent personal data from being:

  • Lost
  • Misused
  • Accessed without authorization
  • Altered
  • Disclosed improperly

Access to personal data is limited to employees, contractors, and partners who require it to perform their duties and who are bound by confidentiality obligations.

In the event of a data breach, we will follow required procedures and notify affected individuals and regulators when legally required.

11. Your Legal Rights

You have rights under applicable data protection laws regarding your personal data.

These rights may include the ability to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request transfer of your data to another party
  • Unsubscribe from marketing communications

If you wish to delete your data or close your account, you may contact our support team or use the account closure feature within your account settings.

Some data may be retained when necessary to comply with legal obligations, resolve disputes, or maintain financial records.

You also have the right to lodge a complaint with the relevant data protection authority such as the Nigeria Data Protection Commission (NDPC).

12. Contact Information

If you have questions or concerns regarding this Privacy Notice or how we process your personal data, please contact:

Deecommerce Data Privacy Team
Email: info@deecommerce.com

We will investigate all legitimate complaints and respond within a reasonable timeframe.

13. Related Documents

Version 1 – Updated for Dee Commerce